COVID-19

Shop Opening Hours

During Lockdown III at the start of 2021, our shops will be open in line with current government guidance. We will be strictly adhering to social distancing in-store and would strongly encourage customers to order online for delivery, or utilise our click-and-collect service to minimise contact. 

Castle Street, Cirencester:
Wednesday & Thursday 
11am - 3pm
Friday & Saturday 10am - 4pm
Sunday - Tuesday CLOSED

Five Valleys Indoor Market, Stroud:
Wednesday & Thursday 10am - 2.30pm
Friday & Saturday 10am - 4pm
Sunday - Tuesday CLOSED

Our phones remain manned during opening hours if anyone wants to contact us with enquiries about our wine selection or would like some general advice on our product range. We can also offer a similar service at any time (middle of the night excepted) via email.

    Ordering

    We are very happy to accept orders/enquiries via email (we will then send a payment link), or via our fully-integrated website at any time. We can also take telephone orders during shop opening hours (see above). 

    FREE Local Deliveries

    • We are offering local deliveries for FREE within 15 miles of Cirencester (Swindon to Gloucester, roughly) on all orders over £20. Orders up to £19.99 within our local delivery area are charged a reduce shipping fee of £4.99.
    • We unfortunately re-introduced a minimum order value as we were receiving a small number of orders which were uneconomical for us to deliver - we have tried to keep this as low as possible based on the area we cover.
    • During the checkout process you will be asked for your postcode, from which shipping distances will be automatically calculated. So, no need to get the tape-measure out.
    • Please note, this does not work with expedited checkout options (e.g. GooglePay). To ensure you get the correct shipping fee at checkout, please use the Shopify checkout. We will, of course, refund any overcharged shipping where this may not have been possible, but please note that it can take upwards of a week for this to reach your account (the payment processors like to hold onto the money as long as possible).
    • As a guide to our delivery targets:
      • Orders within Cirencester - same/next-operating day delivery.
      • Orders outside Cirencester but within 15 miles - over £50 - same/next-operating day delivery.
      • Orders outside Cirencester but within 15 miles - under £50 - delivery within two operating days.
      • Please see COVID-19 page for our current operating days (days our shops are open) - click here.

    National Deliveries

    • In conjunction with our courier, APC, we are continuing to offer a national delivery service, which is currently contact-free.
    • Orders received before midday Wednesday-Friday should ship the same day via next-working-day courier. Orders received after midday or at the weekend will ship at the earliest available opportunity.
    • We have set a flat rate of £7.99 for any orders under £150, any orders over £150 will be delivered free of charge (excluding the Islands).
    • Occasionally an order will ship with our alternative courier, Parcel-X, to ensure it reaches you as quickly as possible.